Exchange And Refund Policy
Can I return or exchange an online order?
Yes! You can request a return or exchange within 3 days of delivery, as long as the item is unused and in its original condition.
What about items bought from a Vatrina store?
Items purchased from our store can be returned or exchanged within 14 days of purchase with the receipt.
How can I request a refund?
If you need a refund, please contact our management team via WhatsApp to assist you with the process. Refunds are issued using the same payment method used for the purchase.
Are all items eligible for return or exchange?
Items must be unworn, unwashed, and with original tags attached. Some items may not be eligible for hygiene reasons.
